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We understand that sometimes sizing can be off and so that is why products from our pre-made collections are eligible for return within 60 days of original purchase date. Please contact us for alternative arrangements if need be. As always, these items need to be in new, unused and original condition.

All of the items from our "design your own" section are made to order and customized by you, the customer. And so please be mindful when making your selections and measurements as all sales are final.

In the event that your product is made incorrectly or defective in anyway, we will be happy to remake the item or provide you with a store credit. Normal wear and tear 
of hardware pieces and eventual discolouration of the biothane due to patina is to be expected and not to be considered as defective. 

For defective products, please fill out our Warranty Form.

processing time

All of our products, except for those already made in our inventory of our shop are created at the time the order is placed. We are a very small operation (just me!) and so orders may take up to 1 week to be fulfilled and then shipping time added on after that. Shipping within Canada usually only takes 2-5 business days

where we ship

Currently we ship within Canada, the United States as well as internationally. We are typically able to ship virtually all over the globe without making your incur additional shipping charges above our set rates. If for some reason we find that your specific location is quite expensive to ship, we will consult with you beforehand to see if you'd like to proceed with your order (with the additional shipping charges). 

shipping costs


$15 on all orders under $100 (before tax). Usually takes between 3-5 business days.
$9 on all orders over $100 (before tax). Usually takes between 3-5 business days.
$15 standard shipping on all orders. Usually takes between 5-10 business days. 
$20 standard shipping on all orders. Usually takes between 10-14 business days.

lost or missing packages

Our orders are packed according to the local guidelines to ensure quick and safe deliveries. We also try to provide tracking on each shipment we send out. However, if a package were to go missing between leaving our workshop up until the point of delivery, Okanagan Hound will replace and resend your order at no charge to you.


Note: We are not responsible for lost, missing or packages once they show as 'delivered'. We are also not responsible for packages that are returned due to incorrect addressing on the part of the customer. In that case, no refund of shipping fees will be offered. Additionally, if items are custom made, no refund of shipping OR product will be offered. Please ensure that the delivery address you provide is accurate and private (I.e. post office box issued by Canada Post).

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