returns

All products are made to order and customized by you, the customer. Please be mindful when making your selections and measurements as all sales are final. In the event that your product is made incorrectly or defective in anyway, we will be happy to remake the item or provide you with a store credit. Normal wear and tear of hardware pieces and eventual discolouration of the biothane is to be expected and not to be considered as defective. 

processing time

All of our products, except for those in the 'ready to ship' area of our shop are produced at the time the order is placed. We are a very small operation (just me!) and so orders may take up to 1 week to be fulfilled and then shipping time added on after that. Shipping within Canada usually only takes 2-5 business days

where we ship

Currently we ship within Canada, the United States as well as internationally. We are typically able to ship virtually all over the globe without making your incur additional shipping charges above our set rates. If for some reason we find that your specific location is quite expensive to ship, we will consult with you beforehand to see if you'd like to proceed with your order (with the additional shipping charges). 

shipping costs

CANADA

$15 on all orders under $100 (before tax). Usually takes between 3-5 business days.
$5 on all orders over $100 (before tax). Usually takes between 3-5 business days.
UNITED STATES
$15 standard shipping on all orders. Usually takes between 5-10 business days. 
INTERNATIONAL
$20 standard shipping on all orders. Usually takes between 10-14 business days.

lost or missing packages

Our orders are packed according to the local guidelines to ensure quick and safe deliveries. We also try to provide tracking on each shipment we send out. However, if a package were to go missing between leaving our workshop up until the point of delivery, Okanagan Hound will replace and resend your order. We are not responsible for lost or missing packages that show as 'delivered'. Please ensure that the delivery address you provide is accurate and private (I.e. post office box issued by Canada Post).